That will present you with an option to reset app preferences. On the following screen, tap the three dots icon. To perform a preference reset, go to Settings and select Apps or Apps & notifications. It may help you fix the problem and allow you to download apps using your mobile data. A preference reset will roll back to the default preferences. Reset Preferencesĭon’t worry the preference reset has nothing to do with the factory reset. Tap each one.įinally, restart your device and see if it can download apps from Google Play. You’ll see two options – Clear storage/data and Clear cache. Scroll until you get to the Google Play Store entry and tap it. Then, go to Apps or Application Manager (depending on your device). To clear cache and data on your phone, navigate to the Settings app on your device. Keep in mind that this action will log you out of Play Store, though. You should perform I regularly to keep your phone or tablet in top-notch condition. Clearing cache and data will help keep things running smoothly. Cache and DataĪndroid devices sometimes have issues related to overflowing cache. Now, try downloading a new app to see if the problem persists. Then, go to My apps and games and tap the cross icon on each entry to cancel the downloads. To do this, open the Play Store app and swipe from left. To solve this issue, manually cancel all the pending downloads. That will prevent you from downloading any other apps until the update is complete or canceled. Sometimes, this will automatically pause the download but leave it pending. However, the updates can get stuck in pending mode.Ĭommonly, this occurs when an app is updating over Wi-Fi, and you switch to mobile data. Instead of having you update apps manually, Google Play automatically queues app updates for you. If Google Play Store is still unable to download apps, try one of these troubleshooting methods.
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